Admins are often tasked with monitoring certain things such as health of the platform, licenses, integrations, ad-hoc stuff, etc. As a result, you might end up with dozens of bookmarks, favorites, dashboards, reports, etc. Reports, performance analytics, dashboards, and favorites work OK, but have several downsides that I won’t list out. I built this very

Read more

Great article from ServiceNow. Linking it here for easy reference.

Read more

Recent selections on reference fields are stored in this table (sys_ui_recent_selection). instanceName.service-now.com/sys_ui_recent_selection_list.do For example: here are the recent selections for the Assigned to field on the Incident table for user System Administrator To reset this, simply delete the records on the sys_ui_recent_selection table. Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0747334

Read more

When exporting large data sets, you get an option to “Mail it” or “Wait for it”. Within this modal, there is an option to “Remember my decision”. If you accidential click “Remember my decision”, or wish to change this option, this can be reset through the User Preference: “export_warn”. Simply delete “email” from the preference

Read more

Quick POC I put together to demonstrate a seamless integration between UI16/Polaris and workspace forms.

Read more

Probably better ways to implement, but this is a cool way to trigger an outbound REST API and display the results in a portal widget/html tabel. In this example, I am pulling NBA news from a news API. Example: First create the REST message, as this will be needed for the server-side code. HTML Template

Read more

Instead of making the CAB manager manually go into the CAB meeting configuration to refresh the agenda items You can create a scheduled job to run before the scheduled start time, and have a script automatically refresh the agenda items. Here is an example script:

Read more

Found this very informative guide on ServiceNow’s site. Linking it here for easy access. https://developer.servicenow.com/dev.do#!/guides/tokyo/now-platform/tpb-guide/scripting_technical_best_practices

Read more

Disclaimer: I strongly recommend using the mobile app/push notifications instead. With that being said, if you want to receive text messages for certain email notifications, you can do so by adding your phone as a channel. Click on your profile -> Preferences -> Notifications -> Core UI Then click on Create Channel. Give the new

Read more