Admins are often tasked with monitoring certain things such as health of the platform, licenses, integrations, ad-hoc stuff, etc. As a result, you might end up with dozens of bookmarks, favorites, dashboards, reports, etc. Reports, performance analytics, dashboards, and favorites work OK, but have several downsides that I won’t list out. I built this very

Read more

If you’re not familiar with Next Experience Banner Annoucements, I highly suggest checking out the docs. Basically, it’s an easy way to display a banner for logged in users. I like to use this for our subprod environments, so users/admins/developers can easily distinguish between dev and prod. To configure these annoucenments automatically after a clone

Read more

In this guide, we will walk through the process of creating a calendar using UI Builder. Setup Start by adding a new “Calendar Report” component to the page. Configure the report with the following settings This will create the basic report, however, none of the records will be clickable. Here are the steps to configure

Read more

Useful code to generate a HTML table from a GlideRecord Query. This is especially useful for when you need to embed content in an email notification. Script Include Example: Mail Script Example: Call Mail Script in Notification: Results

Read more

Useful code to get the number of records based on a query. Script Include Example: Mail Script Example: Call Mail Script in Notification: Results (combined with GlideRecord HTML Table – Reusable Code)

Read more

If you ever need to query what reports are shared with a particular user(s) or group(s), you can query the sys_report_users_groups table. instanceName.service-now.com/sys_report_users_groups_list.do The table provides the following details:

Read more

Vancouver Upgrade Kit

Read more

GlideEncrypter API provides methods to encrypt and decrypt strings using the Triple DES algorithm. This API can be used in server scripts. *** Script: Encryped string = ZQ16PA3pnx8dhJxgrQZNxiBFhdtrslmP*** Script: Decrypted string = MyServiceNowStuff.com This can also be used to decypt certain password fields (like on Data Sources). Example: Documentation: https://developer.servicenow.com/dev.do#!/reference/api/vancouver/server_legacy/GlideEncrypterAPI Update: I’m happy to learn that

Read more

A very useful table for viewing the status of all outbound HTTP / REST API requests is the Outbound HTTP Logs [sys_outbound_http_log] table. You can navigate to System Logs > Outbound HTTP Requests instanceName.service-now.com/sys_outbound_http_log_list.do In these records, you can view very useful information such as URL hostname/endpoint, MID Server, response status, response time, source table, source record, etc.

Read more