Admins are often tasked with monitoring certain things such as health of the platform, licenses, integrations, ad-hoc stuff, etc. As a result, you might end up with dozens of bookmarks, favorites, dashboards, reports, etc. Reports, performance analytics, dashboards, and favorites work OK, but have several downsides that I won’t list out. I built this very

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If you notice after upgrading to Tokyo that HMTL fields are small and need to be expanded manually, Go to User Preferences Search for any preferences that contains “tinymce_height” and delete all of them. instanceName.service-now.com/sys_user_preference_list.do?sysparm_query=nameLIKEtinymce_height&sysparm_view= Clear the cache (in filter navigator, type cache.do) Afterwards, the HTML fields are back to normal size

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“Catalog Data Lookup Definitions” is an AWESOME (relatively new and underutilized) feature that can help replace catalog client scripts/GlideAJAX. Lets say you have a catalog item where you need to select the user, and then two other fields, preferred email address and preferred phone, need to auto populate based on the User selection. Previously you

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In PPM/SPM, if you need to report on resource plans, allocations, availability, or capacity, utilize the resource aggregate tables: resource_aggregate_daily resource_aggregate_weekly resource_aggregate_monthly A very good write up is posted here.

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Referenced from: https://developer.servicenow.com/dev.do#!/reference/api/utah/server/no-namespace/c_GlideUserScopedAPI and posted here for easy access. Method Returns Example getCompanyID() Returns the current user’s company sys_id. gs.getUser().getCompanyID(); getDisplayName() Returns the current user’s display name. gs.getUser().getDisplayName(); getDomainID() Returns the identifier of the user’s current session domain. gs.getUser().getDomainID(); getEmail() Returns the user’s email address. gs.getUser().getEmail(); getFirstName() Returns the user’s first name. gs.getUser().getFirstName(); getID() Gets

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Nice little utility I created to easily change the theme in Polaris/Next Experience. I modeled this after the Basic Configuration UI16 Module. See how it works If there is enough demand for this, I will publish it to the ServiceNow share. Update: I published v1 to the ServiceNow share. It can be downloaded here. After

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This might not be as useful anymore now that ServiceNow added Playbooks, but it’s still a neat way to apply a checklist to a task using a script. For reference, checklist templates are stored in this table [checklist_template]. You’ll need to go here to get the sys_id of the template so you can use it

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This has been very useful for me in the past. When an HTML field is exported to Excel, it displays all the HTML tags which makes it very difficult to read in Excel. Currently there is no way to hide the HTML tags when exporting but this is a useful Excel macro to clean it

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Response templates is a feature I just found out about recently. Documenting it here for easy reference in case I decide to use it in the future. The purpose of it is to create reusable messages that can be used in Agent Chat or just copied and pasted to your clipboard. Messages are stored under

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