mySNstuff.com
Latest Release : Yokohama
👋🏻 Welcome to my site!
Just a collection of some of my useful ServiceNow stuff. Created for my own purposes but shared to help others. This site has no affiliation with ServiceNow®
Created by a fellow ServiceNow nerd.
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Admin Analytics – Custom monitoring/report tool to make life easier
Admins are often tasked with monitoring certain things such as health of the platform, licenses, integrations, ad-hoc stuff, etc. As a result, you might end up with dozens of bookmarks, favorites, dashboards, reports, etc. Reports, performance analytics, dashboards, and favorites work OK, but have several downsides that I won’t list out. I built this very
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Automatically close Incident when Request is closed
Example business rule to automatically close the related (parent) Incident when a Request is closed. Table: Request [sc_request] When: After or Before Update checkbox: True Filter: Parent.Task Type is Incident Active change to False Something similar could also be created through flow designer.
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Metric Defintion – Get the First Assignment Group
Simple solution to track the first assignment group of any Incident. Useful for reporting on how many escalations by certain teams, such as Help Desk. Go to Metrics -> Definitions. Create New Name: First Assignment Group Table: Incident Type: Script Calculation Script: Example: This will be tracked in the incident_metric table. instanceName.service-now.com/incident_metric_list.do?sysparm_query=mi_definition.nameSTARTSWITHFirst%20Assignment%20Group&sysparm_view= Value = the
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Survey/Assessments – view responses in rows
There’s a new feature in the Tokyo release to display survey/assessments responses in a nicer format. Previously, trying to report on the responses was an absolute NIGHTMARE! To use this new feature, in your Survey Definition, simply click on View Responses in Rows. What this will do is essentially create a database view to nicely
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Space Cadet Pinball on ServiceNow!
Just playing around with UI Builder to see what’s possible! Embedded one of my favorite childhood Windows XP games into ServiceNow. I did not create the game itself nor own the source code. The game’s source code is from: https://alula.github.io/SpaceCadetPinball/
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Find which Flows use a specific action or subflow
Action instances are stored here: instanceName.service-now.com/sys_hub_action_instance_list.do?sysparm_query=&sysparm_view= Subflow instances are stored here: instanceName.service-now.com/sys_hub_sub_flow_instance_list.do?sysparm_query=&sysparm_view=
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Hide reference field icon on catalog item variables in Employee Center
Go to Service Portal -> Pages and open page with ID: “esc_sc_cat_item“ instanceName.service-now.com/nav_to.do?uri=sp_page.do?sys_id=c0728d1373675300c629e1e54cf6a7b3 Add the following code to the Page Specific CSS and click update. Before After
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Email Reader Scheduled Job
The “Email Reader” scheduled job controls the frequently in which received emails are processed on your ServiceNow instance. By default ServiceNow checks for new emails every two minutes. It connects to the mail server configured in your properties and then downloads the messages and creates an event called email.read. Once this event is triggered, the
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How to apply a template using a script
object.applyTemplate(“template_name”); Example – Create new record and apply a template: https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/form-administration/reference/r_ScriptedTemplates.html
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