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Admin Analytics – Custom monitoring/report tool to make life easier
Admins are often tasked with monitoring certain things such as health of the platform, licenses, integrations, ad-hoc stuff, etc. As a result, you might end up with dozens of bookmarks, favorites, dashboards, reports, etc. Reports, performance analytics, dashboards, and favorites work OK, but have several downsides that I won’t list out. I built this very…
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GlideRecord HTML Table – Reusable Code
Useful code to generate a HTML table from a GlideRecord Query. This is especially useful for when you need to embed content in an email notification. Script Include Example: Mail Script Example: Call Mail Script in Notification: Results
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GlideAggregate – Get Count – Reusable Code
Useful code to get the number of records based on a query. Script Include Example: Mail Script Example: Call Mail Script in Notification: Results (combined with GlideRecord HTML Table – Reusable Code)
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See who has access to shared reports
If you ever need to query what reports are shared with a particular user(s) or group(s), you can query the sys_report_users_groups table. instanceName.service-now.com/sys_report_users_groups_list.do The table provides the following details:
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Vancouver Upgrade Kit
Vancouver Upgrade Kit
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GlideEncrypter – Decrypt Password Field
GlideEncrypter API provides methods to encrypt and decrypt strings using the Triple DES algorithm. This API can be used in server scripts. *** Script: Encryped string = ZQ16PA3pnx8dhJxgrQZNxiBFhdtrslmP*** Script: Decrypted string = MyServiceNowStuff.com This can also be used to decypt certain password fields (like on Data Sources). Example: Documentation: https://developer.servicenow.com/dev.do#!/reference/api/vancouver/server_legacy/GlideEncrypterAPI Update: I’m happy to learn that…
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Outbound HTTP / REST API Requests Logs
A very useful table for viewing the status of all outbound HTTP / REST API requests is the Outbound HTTP Logs [sys_outbound_http_log] table. You can navigate to System Logs > Outbound HTTP Requests instanceName.service-now.com/sys_outbound_http_log_list.do In these records, you can view very useful information such as URL hostname/endpoint, MID Server, response status, response time, source table, source record, etc.…
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Instance Performance Administration
Great article from ServiceNow. Linking it here for easy reference.
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Clear Recent Selections on Reference Fields
Recent selections on reference fields are stored in this table (sys_ui_recent_selection). instanceName.service-now.com/sys_ui_recent_selection_list.do For example: here are the recent selections for the Assigned to field on the Incident table for user System Administrator To reset this, simply delete the records on the sys_ui_recent_selection table. Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0747334
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Reset “Remember My Decision” for Large Exports
When exporting large data sets, you get an option to “Mail it” or “Wait for it”. Within this modal, there is an option to “Remember my decision”. If you accidential click “Remember my decision”, or wish to change this option, this can be reset through the User Preference: “export_warn”. Simply delete “email” from the preference…
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Cool Way To Use Workspace Forms With UI16/Polaris
Quick POC I put together to demonstrate a seamless integration between UI16/Polaris and workspace forms.
Featured Work
Practical tools, experiments, and solutions designed to solve real problems on the Now Platform.