SERVICENOW EXPERT
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BUILDER
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CREATOR
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MVP
I’m Mike — a ServiceNow nerd with 10+ years of experience on the platform. I build, optimize, automate, and tinker with creative ways to make ServiceNow work better.
mySNstuff.com is my personal collection of ServiceNow tools, scripts, tips, and discoveries. What started as a place to keep my own notes has grown into a resource I’m excited to share with the ServiceNow community.
mySNstuff.com is an independent resource and is not affiliated with or endorsed by ServiceNow®.
01 / SERVICENOW
Countdown to the most anticipated event of the year.
Explore Countdown →03 / SERVICENOW
Learn the lingo. Useful terms, published by ServiceNow.
Browse the Glossary →04 / SERVICENOW
Explore what’s new in the latest ServiceNow release.
Explore the Release →Things I’ve actually built on ServiceNow. Tools, experiments, scripts, and solutions from my ServiceNow playground.
Admins are often tasked with monitoring certain things such as health of the platform, licenses, integrations, ad-hoc stuff, etc. As a result, you might end up with dozens of bookmarks,…
This has been very useful for me in the past. When an HTML field is exported to Excel, it displays all the HTML tags which makes it very difficult to…
Response templates is a feature I just found out about recently. Documenting it here for easy reference in case I decide to use it in the future. The purpose of…
Example business rule to automatically close the related (parent) Incident when a Request is closed. Table: Request [sc_request] When: After or Before Update checkbox: True Filter: Parent.Task Type is Incident…
Simple solution to track the first assignment group of any Incident. Useful for reporting on how many escalations by certain teams, such as Help Desk. Go to Metrics -> Definitions.…
There’s a new feature in the Tokyo release to display survey/assessments responses in a nicer format. Previously, trying to report on the responses was an absolute NIGHTMARE! To use this…
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