Category: Service Portal
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Admin Analytics – Custom monitoring/report tool to make life easier
Admins are often tasked with monitoring certain things such as health of the platform, licenses, integrations, ad-hoc stuff, etc. As a result, you might end up with dozens of bookmarks, favorites, dashboards, reports, etc. Reports, performance analytics, dashboards, and favorites work OK, but have several downsides that I won’t list out. I built this very…
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Create your first ServiceNow Dashboard
In one of my previous posts, I showed you how to create your first ServiceNow report. Now I will show you how to create your first dashboard. One thing to remember is that a dashboard is a way to display numerous reports and visualization. You need to create the underlying reports first and then you…
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Exporting your report to Excel
In my previous post, I showed you how to create a report listing the Incidents that were opened this year. In the post, I will show you how to export that report to Excel. In the list view of the report, simply right click on one of the column headers -> Export -> Excel. The…
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Create your first ServiceNow report
In this post, I will show you how to create your first ServiceNow report. In the filter Navigator, search for reports and click Create New Give your report a name, select “Table” and the Source type, and then select the ServiceNow table in which you want to query. In the example, I will query the…
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Add to Update Set Utility
I did not create this, but this is a very useful utility that can be downloaded from the ServiceNow share site. Linking it here for easy reference/access.
