Author: Mike
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How to use autoSysFields(false) and setWorkflow(false)
ServiceNow – How to use autoSysFields(false) and setWorkflow(false)
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Find Duplicate Asset Tags
Here is a background script for finding duplicate asset tags in hardware asset table.
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Find Duplicate Users
Here is a script to easily find users with the same name in the system. Useful for proactively detecting and fixing duplicates.
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Restart RITM Workflow
Here is a background script for restarting a workflow. You can also consider creating a UI action.
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Copy Comments from Requested Item (RITM) to All Active Catalog Tasks (sc_tasks)
ServiceNow Business rule to copy RITM comments to all active child catalog tasks. This is useful for when the requestor adds a comment to the RITM, and we need to communicate that comment to the sc_task fulfillers. Business RuleTable: Requested Item [sc_req_item]AdvancedBefore UpdateCondition: Additional comments changes
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GlideRecord Reference Sheet
Examples only Query Active Incidents Query Using Get Insert Record Delete Multiple Encoded Query Get Row Count Set Limit orderBy / orderByDesc
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How to use ServiceNow JavaScript Executor
The client-side equivalent of a background script.
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REST API – Order Catalog Item
Useful API for submiting a catalog item request from a third party application to ServiceNow using REST API.
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