Navigation Handler – redirect all Incidents to Workspace View.

Sample Navigation Handler (proof of concept), to automatically open/redirect Incidents to open in Workspace. If a technician clicks on an Incident from a dashboard or classic list view, the Incident will still open in SOW Workspace.

Steps

Create new record in Navigation Handler Table: sys_navigator

//OPEN IN WORKSPACE
var sys = g_uri.get('sys_id');
answer =  '/now/sow/record/incident/' + sys;