ServiceNow Business rule to copy RITM comments to all active child catalog tasks. This is useful for when the requestor adds a comment to the RITM, and we need to communicate that comment to the sc_task fulfillers.
Business Rule
Table: Requested Item [sc_req_item]
Advanced
Before Update
Condition: Additional comments changes
(function executeRule(current, previous /*null when async*/) {
updateTasks();
function updateTasks() {
var sctask = new GlideRecord('sc_task');
sctask.addQuery('request_item', current.sys_id);
sctask.addQuery('active', true);
sctask.query();
while (sctask.next()) {
sctask.work_notes = 'Additional Comment added to Request: ' + current.comments;
sctask.update();
}
}
})(current, previous);
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